FAQs

What is your return policy?

If for any reason you are not completely satisfied with your purchase, you may return it for up to 30 days after the order has been received.

Orders can be shipped or returned in person at 1701 Pacific Avenue, Tacoma WA 98402. Proof of purchase is required. If proof of purchase cannot be provided or you wish to return an item after 30 days, a refund will be issued as store credit.

Return Address:
Tacoma Art Museum
Attn: Store Manager
1701 Pacific Avenue 
Tacoma, WA 98402


What do I do if my purchase has been damaged in transit?
Please contact us as soon as possible if your purchase was damaged on its way to you. It is helpful if you return both the damaged item and the packaging it came in. We pride ourselves on being able to offer one-of-a-kind items. In the event you've purchased one of these special pieces, we will work with you to get you an equivalent replacement as soon as we can.


I received a gift. Can I return or exchange it?
We want to ensure you receive something you'll love! Please contact the store manager at SMassey@TacomaArtMuseum.org for a refund issued as store credit.


When will I receive my package?
We do our best to ship any order received first thing the following morning. Orders placed after 10 am will be shipped the next regular operation business day. Shipping rates depend on the selected shipping speed and weight/size of the items. For a more accurate cost on shipping (especially with a purchase of multiple items) contact the store directly (253)272-4258 x3005 during operation hours.

Do you ship internationally?
No, unfortunately we are unable to ship outside of the United States at this time. Feature will be coming soon!